Quality Policy

R1 Lease S.r.l. specializes in operating rental solutions, a medium-term operation increasingly chosen by companies and freelancers, who wish to solve the problems related to the purchase of IT products with high obsolescence. We offer the possibility of paying a fee for the use of products, instead of buying them, with an approach that focuses on sustainability and circular economy.

Our mission is to promote the adoption of environmentally friendly technologies by encouraging environmentally sustainable investments that have positive social, environmental and economic impacts. R1 Lease’s projects also contribute to improving the ESG (Environmental, Social and Corporate Governance) indices of client companies.

Our success is based on an ongoing commitment to excellence, putting customers and the people who contribute to our development at the center. For this, we have built an efficient organizational structure staffed by qualified personnel, a safe and comfortable working environment, and clear and streamlined business processes that ensure effectiveness and efficiency at every stage of operation.

The importance of Quality

For R1 Lease, Quality is not just a goal, but a core value. We see it as the ability to deeply understand our clients’ needs and respond with timely and accurate solutions. Quality is what enables us to meet every challenge with competence and dedication.

Inspiring Principles

Underlying our actions are the following principles:

• Knowledge of the context and needs of customers: To strengthen communication and respond appropriately to demands and needs that evolve over time, related to both financial and technological factors.
• Customer orientation: Always place ourselves at the service of the customer’s needs, ensuring maximum satisfaction.
• Diversification of offerings: Remaining at the forefront of the market by expanding our offering with innovative solutions such as the Internet of Things, and “As a Service” services for PCs, smartphones and infrastructure.
• Risk Management according to Risk Based Thinking: Proactively identify opportunities and risks to optimize our response to the market.
• Valuing people: The skills and experience of our team are the heart of our company, and we aim to enhance their professionalism and skills.
• Sustainability: We adopt an approach that integrates economic, social and environmental sustainability, responding to market challenges and the needs of an ever-changing world.

Strategic Goals

R1 Lease’s strategic objectives, aligned with the principles outlined above, are:

• Consolidate our leadership position in the market: Become the partner of choice for our customers, tailoring our offerings to their specific needs and rented products.
• Building customer loyalty: Offering qualified and personalized support at every stage of the relationship, ensuring availability, operational flexibility and a constant search for innovation.
• Promoting corporate image: Enhancing reliability, professionalism and convenience by adopting transparent and clear methodologies at all stages of business.
• Adopt practices in line with the United Nations 2030 goals: Implement concrete actions to mitigate climate change and provide customers with the tools to build a sustainable and ethical digital future. In some cases, proposed rents will contribute to compensatory actions to reduce CO2 emissions.

Action Lines for Development

The main lines of action that will guide us toward our strategic goals are:

• Customer service: Ensuring service that is distinguished by attention to needs, transparency, competence and efficiency at every stage of the business relationship.
• Expand the network of financial partners: Create strategic alliances that enable us to respond to customer needs in a timely manner.
• Implementation of a management system: Streamline administrative work to provide quick and accurate responses to customers.
• Professionally handle customer inquiries: Promote the availability and use of new tools to satisfy existing customers and facilitate the acquisition of new ones.

Management commitment

Management confirms its commitment to implement what is outlined in this document through the implementation and continuous development of the Quality Management System, following the ISO 9001:2015 standard.

We invite all employees and contractors to actively contribute to the success of this project by contributing their experience and suggestions. Their involvement is critical to achieving quality goals and ensuring customer satisfaction. We thank in advance all those who will share our efforts.

Directors are responsible for implementing this policy and enforcing the company’s Quality Management System procedures.

Rome, February 12, 2025

The legal representatives